Careers

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Jump start your career by becoming a part of the Group Vertical team. Group Vertical is a rapidly growing technology company, specializing in the mobile and tablet device repair industry! We are looking for team members who fit in with our core values: Growth Oriented, Smart Working, Humble & Can Have Fun. If you would align yourself with our core values, we encourage you to apply today! 

Please email a cover letter and resume to careers@groupvertical.com.  


 Customer Service Specialist: Full Time

The ideal candidate is someone is extremely detailed in their work and has the ability to communicate effectively with our customers. You must be organized, detailed, possess high follow-through skills, and be meticulous in your work. You must be able to professionally communicate with our customers and internal team members regarding account management, our products and internal processes. The customers you will be conversing with daily directly impact the company’s overall sales and profitability.

You will be providing solutions for customers and answering their questions daily. In addition to assisting customers by phone, email and chat, you will be processing their returns and refunds in our warehouse. This position will be required also work in our warehouse, assisting with projects, as needed. 

Requirements for this Position:

  • Associates Degree in Communication or Business related coursework. 
  • At least 1 year of experience in a previous customer service position. 
  • Must be proficient in the use of computers and mainstream software; including Microsoft Office products (2016/365).
  • Required attributes for this role: organized, self-driven, resourceful, self-sufficient, able to meet assigned deadlines, detail-oriented & has the ability to multi-task.
  • Knowledge of ERP systems is highly desired but not required.
  • Experience with mobile technology parts and repair is highly desired, but not required.
  • Required to be comfortable in an environment where there may not be a structured process in place. You need to be able to come up with creative solutions to a variety of problems and develop processes as the need arises.
  • Describe yourself as hard working, growth oriented, and enjoys working within a small company.
  • Able to be flexible with helping in other areas of the business from time to time.
  • Dedication to learn and emulate the Group Vertical’s core values each day!

 WHAT’S IN IT FOR YOU?

  • Grow with and be an integral part of our company
  • Competitive salary based on experience
  • 401k with a 4% match of your salary
  • Paid Holidays
  • Healthcare
  • Dental 
  • Paid Time off with increases after years worked
  • Life Insurance & AD&D
  • Bi-annual reviews with compensation incentives based on performance
  • Business casual & fun working environment
  • Educational opportunities and classes for advancement

Shipping Specialist: Full Time

We are currently hiring for a full time Shipping Specialist to assist in the fulfillment and shipping processes. As a small company, you will be involved in all areas of the Shipping and Receiving department, including fulfilling orders from multiple online channels, picking and packing orders for shipment, end-of-day procedures, receiving and stocking new product, and ensuring that the warehouse is in excellent working order every day.

Requirements

  • Associate or Bachelor's degree. Coursework in Supply Chain Management a plus!
  • Minimum of 1 year of experience in warehousing, shipping, or logistics.
  • Demonstrates excellent proficiency with computer applications, including ERP software, UPS World Ship, FedEx Ship Manager, Microsoft, and more.
  • Proven ability to multi-task in a fast-paced environment and manage stress.
  • Demonstrates a very strong work ethic, excellent teamwork, and dedication to the company’s growth and success.
  • Proven ability to troubleshoot new situations and adapt to a rapidly growing and changing workplace.
  • Dedication to learn and emulate the Group Vertical’s core values each day.
  • Ability to safely lift, carry, push, and move up to 25 lbs.
  • Knowledge of cell phone, computer and tablet repair is a plus!

What’s in it for you?

  • Competitive salary based upon experience
  • 401k with a 4% match of your salary
  • Paid National Holidays
  • Healthcare
  • Dental
  • Paid Time off accrual with increases after years worked
  • Life Insurance & AD&D
  • 90 day and yearly reviews with compensation incentives based on performance
  • Business casual environment
  • Educational opportunities and classes for advancement