When it comes to replacement parts for modern technology, we deal with thousands every day. And because we place customer service above all else, you can count on each of those parts getting our full attention and care, backed up by the GV Lifetime Guarantee.
We know our customers come from all around the world, and as different as all your needs are, lifetime returns is something everyone can appreciate. For our wholesale clients and those who run their own repair outifts, the GV Lifetime Guarantee can be a valuable incentive for customers. For those interested in DIY projects, the GV Lifetime Guarantee is our way of eliminating hassle from your already busy schedule.
Of course, there's no better way to illustrate our commitment to customer service than by showing off our own customer reviews.
"Group Vertical has always treated me with respect, and sold top quality products. I have NEVER had to send anything back to them because it did not work, I always buy from them whenever I need the very best, not at all like the standard parts you find online. Needless to say they are a cut above the rest." David Lester
"I've been using GV for about 6 months now and have yet to have any issues. All the parts are top notch and ship quickly. Returns are rare and are handled fast. Thanks for great parts!" Jake Miller, owner of The Fix Electronix in Scottsbluff, NE
"We order $1500-$2000 in parts from GV every month. Their prices are competitive with other distributors, but, unlike other distributors, they take customer service very seriously. Their return policy and process is great. The owner actually took a roadtrip thru our area a month or so ago to meet his customers face to face. THAT'S great customer service." IndyElectronix LLC in Indianapolis, IN
Technology changes fast, and we see no reason why a manufacturers' defect should keep you from staying ahead of the curve. If you need to take advantage of the GV Lifetime Guarantee, visit our RMA Request page. For returns consisting of items from multiple orders, please indicate which items go with which order number if possible. Returns after 60 days will be refunded with in store credit. Please see our full return policy for more details.
We want to sell you parts that last; parts that you'll be satisfied with. If you're not, we want to know about it. You can reach us at 616-425-9141 during business hours or chat with us live from www.groupvertical.com.