If you didn't already know, Group Vertical has more to offer than just replacement parts. We are dedicated to providing customers with the best service possible at every step of the way.
Our reach is global, but our operation is lean. Our team of just over a dozen is cross-trained on each level of the process and can assist in anything from your first visit to our website, to making sure your purchase performs the way it should long after the transaction is complete. Because of our size, our staff is able to work closely together each day, providing solutions as quick as possible.
To put it another way, we're big enough to serve you but small enough to know you.
Whether you visit our website to find replacement parts, find our products on Amazon or eBay, or walk through our doors, you'll instantly get an idea of how much we care for our customers. Our Customer Service Agents, Alan, Jess and Sara, are available while we're open to answer questions and guide you to the right solution. You can reach them on our website through our online chat module, by emailing us or sending a message through Amazon or eBay, or by calling us at (616) 425-9141. For general questions about purchases, products, or returns, they can quickly find the best answer for you.
Spreading the word of Group Vertical's quality parts and the advantages to our service, Steve heads up our wholesale division. He works face-to-face with our clients, finding the best pricing and products for their needs, and actually helps our wholesale clients make more money through our Buyback Program and Lifetime Returns policy.
When it comes to the technical side of things, our Lead Technician Ryan knows the specifications of each and every product that comes to us. Along with the rest of the shipping and receiving team, he's responsible for making sure the products we source are tested and functional, and that the rest of the staff knows the difference between their home key and a headphone jack.
Justin, Larry, Judy, and Susan keep our shipping running efficiently by making sure products are packaged both practically and safely. They have an extensive cache of packing materials and shipping methods at their disposal. If you've ordered something, they will get it to your door as fast as possible.
On the off chance that you're not satisfied with your purchase, contact our customer service agents and they will relay the details to our returns manager, Maura, who also inspects and tests the rejected items. While we're not a repair shop, there are few problems Maura and Ryan can't figure out and explain clearly
Peripheral to our customer service process, we try to better each experience through educational efforts. You can visit any of our social media accounts for the latest technology news and Group Vertical updates. We have a library of repair videos and guides to help you with DIY projects, and our blog is updated frequently with even more helpful information.
Given the ever-evolving world of technology, we understand how important it is to get you the correct replacement parts as soon as you need them. We stand behind all our parts but it's our team working together throughout the process that creates the Group Vertical experience we pride ourselves on.