A Guide to Operating Your Repair Business During COVID-19

As businesses look to reopen safely and keep employees and customers healthy, it’s normal to have countless questions when facing these challenges. While state guidelines for businesses vary state to state, the U.S. Chamber has implemented a state-specific guide for employers to help track any differences across each state. We recommend checking out this guide for any mandatory policy changes in your state.

As far as policies you can implement in your repair shop, we suggest:

  • Wearing gloves for every repair (while avoiding cross contamination)
  • Reminding your customers the importance of keeping their phones clean
  • Making sure the hours listed on Google & your website reflect any changes

Keep Employees and Customers Safe

Some employees and customers are going to be concerned about their health.

Consider implementing the following:

  • Closing your waiting area or changing your shop layout to promote social distancing
  • Providing extra hand sanitizer and masks to incoming customers
  • Consider printing relevant materials to support COVID-19 recommendations (Here are a few from the CDC)
  • Implementing daily temperature checks for employees 
  • Encourage employees and customers to stay home if they feel ill
  • Increase daily cleaning efforts
  • Share your plan with customers in unified way

Look into Loans and Relief

If your business has suffered, it’s worth looking into Coronavirus Relief Options through the Small Business Administration. There are also a variety of other local, state, and federal relief programs – many of them listed here.

Being in the repair industry, we’re no stranger to pivoting to changing circumstances – and we know you aren’t either. The key to getting back to “normal” is prioritizing the health and safety of both employees and customers in a clear way.