The best repairs are made to last. And they're made with quality parts.
As a supplier of premium replacement parts and accessories to repair businesses across the world, we're familiar with the high standards you set for your own work, and look forward to meting those standards with every order.
Group Vertical parts are sourced from trusted manufacturers, and we stand behind every part that lands on our shelves. If they don't meet your needs, we'll gladly take them back for a full refund.
Our trained technicians inspect and test each of our products, prior to shipment. If you received a damaged product upon arrival, please contact us right away, either online or by calling us, toll-free, at 1-800-425-8131. Once the details are worked out with one of our Customer Service Representatives, we will provide you with a replacement part or refund to original payment method, whichever you prefer.
If you need to make a return, the process is simple. Once you are logged into your Group Vertical customer account, navigate to "Orders." Find the order you wish to return an item on, then click on the link for “Return Items?” hyperlink. Choose the Return Reason, Return Action and please leave comments when applicable. We will email you an RMA number and prepaid shipping label, if the return requires.
We're hoping to grow our relationship with you, by helping you grow your business, and lifetime returns for all products purchased from GroupVertical.com is one of the ways we do that.
Repair professionals around the world are taking advantage of Group Vertical benefits every day, and we're hoping you will, too. If you haven't already, sign up for an account now, and you'll find other opportunities in store for you, too.
Along with access to our full stock of replacement parts for the latest smartphones, tablets, and computers, Group Vertical members get unbeatable customer service, exclusive guarantees, cart level discounts, and low wholesale pricing every day. There are no hoops to jump through, and no extra lists to sign up on.