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Customer Service: 1-800-425-8131

 To view our Terms of Service page click here.

My Account

Order Infomation 

Returns

Pricing

Repairs & Parts Information

General Information

How do I create an account on Group Vertical.com?

  1. Click on the MY ACCOUNT link at the top or bottom of any page.
  2. Click on the CREATE AN ACCOUNT button. 
  3. Enter in your personal information. 
  4. Click CREATE AN ACCOUNT at the end of your email and password submission. 

How do I edit my account information?

  1. Click on LOG IN link at the top or bottom of any page, then to go to the Login Page.
  2. Click on ADDRESS BOOK on the left side of the screen. 
  3. Click on ADD NEW ADDRESS or CHANGE BILLING ADDRESS or CHANGE SHIPPING ADDRESS to edit your address information.
  4. Click on ACCOUNT INFORMATION to change your password (click the box next to Change Password)
  5. Click on MY CREDIT CARDS to add or change a saved credit card.

I forgot my password!

  1. Click on the MY ACCOUNT link at the top or bottom of any page.
  2. Click on the FORGOT YOUR PASSWORD link.
  3. Enter the email that your registered your account with. 
  4. You should receive an email from Group Vertical within 5-10 minutes with a link to reset your password. 
  5. Enter in a new password with that link. 
  6. Log in again with your new password under MY ACCOUNT at the top of the homepage, located at www.stage.groupvertical.info 

Do you offer special pricing for a large order?

Wholesale customers are offered special discounts for purchasing products through the Group Vertical website.  Please sign up for a wholesale account on our website!  There is a price discount for additional quantities purchased without having a wholesale account, however, the discount is greater with a wholesale account membership. 

Once you are registered as a wholesale customer (which can take up to 48 hours from your submitted form), your discounted price will automatically be calculated on the product the next time you log in.

If you are interested in buying a very large amount of product, please email wholesale@groupvertical.com to inquire if there are any additional discounts available. 

Why should I sign up for a wholesale account?

As a wholesale customer we can offer you: 

  • Discounted pricing
  • Hassle free returns
  • A dedicated phone number to reach a wholesale customer support specialist quickly
  • Weekly specials 
  • Monthly newsletter with our newest products 
  • Dedicated team members who make our wholesale customers #1 priority! 

We do not share or sell your information to third parties. We keep your information confidential. Please see our privacy policy page for more information.

How do I sign up for a wholesale account?

  1. Please Register on www.stage.groupvertical.info by following the directions under the section titled "How do I apply for a wholesale account?".
  2. Once you have registered, please fill out the application form on our wholesale account page.  Your username will be your registered e-mail address with Group Vertical.  Applications are reviewed within 24-48 hours. If you need to speak with one of our wholesale representatives, please call our wholesale number at 1-616-425-9173 or toll free at 1-800-425-8131 

How do I sign up for your montly newsletter?

  1. Click on MY ACCOUNT at the top or bottom of any page & log into your account
  2. In the box ACCOUNT INFORMATION, under the section "NEWSLETTERS" you can see if you are subscribed to our monthly newsletter.
  3. Click on the link to EDIT.
  4. Click on the box next to GENERAL SUBSCRIPTION.
  5. Click on SAVE. 
  6. You are now be subscribed to our monthly newsletter email & you will receive an email confirmation.  You will receive monthly emails with our newest products, discounts and wholesale customer updates.

Has my order shipped?

You will get an email when your order has been shipped that will contain your tracking number. 

USPS shipments can be tracked here: https://www.usps.com/

FedEx shipments can be tracked here: http://www.fedex.com/us/track/  

UPS shipments can be tracked here: https://www.ups.com/WebTracking/track

Also, if you have an account on our website, you can log into your account and view your orders and the tracking information for each order. 

Can I pick up my order locally?

Yes! Group Vertical offers "local pick up" as a shipping option. When checking out, please choose "Local Pick-up" as your shipping method. Once your order is packed & ready for pick up, you will receive an email notification.  Please do not come to the office prior to being notified that your order is ready. Once you receive notification that your order is ready, please call us at 1-616-425-9173 or toll free at 1-800-425-8131 for directions and to let us know when we should expect you. You can pick up your order any time during our standard hours of operation. 

How do I track my order?

Once you have received your tracking number please look up the status below.

USPS shipments can be tracked here: https://www.usps.com/

FedEx shipments can be tracked here: http://www.fedex.com/us/track/  

UPS shipments can be tracked here: https://www.ups.com/WebTracking/track

Also, if you have an account on our website, you can log into your account and view your orders and the tracking information for each order. 

How do I change the quantity of ordered items?

If you have already placed your order and you have received an email with a tracking number, your package was already sent and you will have to place a new order with the additional quantities. If you have not received a tracking number, please call us at Group Vertical, to see if the order can be adjusted before it is shipped. 

How do I cancel my order?

If you have already placed your order and you have received an email with a tracking number, your package was already sent and you will have to request a Return Merchandise Authorization (RMA) number to return your product. You may also choose to refuse delivery of the package so that it will be shipped back to us. Please contact us at sales@groupvertical.com should you choose to cancel an order that has already been shipped.

If you have not received a tracking number, please call us at 1-616-425-9173 or toll free at 1-800-425-8131 promptly, to cancel your order.

I received an email that my order was cancelled.

Your order may have been cancelled for several different reasons:

  • If you did not choose a proper shipping method (example - choosing Local Pick-up when you do not live in Michigan). You order will be cancelled and refunded. 

  • If you did not order with a valid shipping address, your order will be cancelled and refunded.

  • If the product you ordered is not in stock and will not be arriving at our warehouse in the next 1-2 business days, your order will be cancelled and refunded (please also see "How long will my item be back ordered")

  • If the credit card your order was placed with is not registered with the correct name and address, or if the security code does not match, your order will be cancelled and refunded.  


If you order was cancelled and refunded, please consult the notes on the credit memo email for details on why your order was cancelled. You are welcome to correct your information accordingly and re-order. If you have any additional questions, please contact Group Vertical Customer Support at 1-616-425-9173 or toll free at 1-800-425-8131.

My order never arrived.

At times, your order may take longer than expected when shipped via United States Post Office (USPS), although Group Vertical has shipped your item promptly. Please be patient as we try our very best to get your order to you as quickly as possible. Often, our efforts are hindered by circumstances beyond our immediate control.

If your order is traveling to a domestic (United States) address via USPS first class mail, your order is estimated to arrive within 3-5 business days, taking up to 7-10 business days. 

If your order is traveling to an international address via USPS first class mail, your order is estimated to arrive within 7-21 business days, taking up to 30 business days depending on your country's customs office and your local postal service.

If your order shows a tracking status of delivered, but you do not have your package, please contact YOUR local post office immediately. Often your post office is holding the package for a specific reason (duties, customs, etc). Unfortunately, if your package tracking shows it was delivered, Group Vertical cannot be responsible for locating your package or any additional costs for delivery, and we are not responsible for any packages that are lost or stolen after delivery.

For all other inquiries, please be sure to contact us within 30 days of placing your order, so we can investigate your order promptly.

My order does not have the correct items or is missing items.

Please contact customer service immediately at 616.425.9173 so we may have your order corrected, as soon as possible. 

How long will my item be back ordered?

When a portion of your order is back ordered, we will split your order, sending the in stock parts first, and the back ordered item(s) when they arrive at our warehouse. If you backordered product is urgent, please contact us at 1-616-425-9173 or toll free at 1-800-425-8131 so we may give you a more accurate time frame of when to expect the back ordered product.  You may choose to wait for the item(s) on backorder, or request a refund for the back ordered items.

I have a question about my order.

Please log on to your account by clicking on MY ACCOUNT at the bottom of this page (or any page). Please click here to link directly.

Once you are logged in, on the left side, click on MY ORDERS.

On that page, you will find a detailed order history and financial records log.

If you have any questions or concerns, please contact customer support at 1-616-425-9173 or toll free at 1-800-425-8131 for further assistance.

Does Group Vertical offer Purchase Order terms of payment?

If you are a Government funded educational facility, we do offer purchase order terms.  Please inquire by filling out our application form. 

Do I have to pay sales tax?

If you are located in Michigan there is a 6% sales tax applied to all orders. Sales tax may be exempt for wholesale customers, please call us at 1-616-425-9173 or toll free at 1-800-425-8131 to inquire. You will need to provide us with a Sales Tax Exemption Form . After completing the form, please email it to sales@groupvertical.com.

If you are located within the United States of America, but outside of Michigan, there is no sales tax.

If you are located outside the United States of America, you may be subject to customs and duty fees and any unclaimed packages will be destroyed. 

How can I pay for my order?

Group Vertical accepts all major credit cards and PayPal transactions as valid forms of payment. We do not accept cash, checks or COD at this time.  

I need an invoice or receipt of my order. 

Please log on to your account by clicking on MY ACCOUNT at the bottom of this page or click here to be linked directly.

Once you are logged in, on the left side, click on MY ORDERS.

Choose the order for which you wish to print an invoice.

Click on INVOICE at the top of the order. 

Click on PRINT INVOICE at the lower right hand of the screen and your invoice will print. 

When will the charge appear on my account? 

The charge will show up on your credit card within 24 hours of confirming and submitting your payment. 

I cannot find a product I am looking for, how can I find it? 

Start by searching for your product in our search box at the top of the Group Vertical website. If you are unable to find the product you are looking for, we may not have the product listed. We may have the product in stock or may be able to obtain the product in stock.  

Group Vertical wants to be your #1 supplier for replacement parts, we will try our best to accomodate you by getting the part you need!  Please call us at 1-616-425-9173 or toll free at 1-800-425-8131 or email us at sales@groupvertical.com to inquire about the product you are looking for. 

How do I fix my phone if I bought a do-it-yourself kit?

You can find many resouces on how to fix your phone, one of the best places is YouTube.com.  You can also consult our repair videos for assistance with your repair. 

The logo is missing from my part - why doesn't it have a logo?

Our aftermarket replacement parts are of the highest quality and identical to the original OEM product in every way. Our products do not carry the popular Apple® logo or other Apple® registered trademarks.  While the aesthetics of this logo may be important to some customers, we have found that most customers are concerned with excellent quality and customer service  Group Vertical can offer you, as opposed to a counterfeit logo on a less-than-desirable product.  Group Vertical does not sell or promote the sale of Apple®, Samsung® or any other name brand products. iPhone®, iPod®, iPad®, MacBook®, and iMac® are trademarks of Apple, Inc. All other trademarks are the property of their respective owners. Group Vertical, LLC and its products are in no way endorsed, sponsored, or affiliated with any of the above mentioned entities or subsidiaries thereof.

Is this an OEM part?

The term "OEM" stands for Original Equipment Manufacturer. Group Vertical takes pride in selling high quality aftermarket replacement parts for your device. We do not sell products with logos on them since our parts are aftermarket replacement parts for the OEM parts. 

How do I know what model of phone I have?

Please consult our repair guides to determine the make and model of your phone. 

I replaced my digitizer screen and it is still not working, what can I do?

If you are trying to install your iPhone or iPod digitizer and it is displaying is a white screen, please try the following troubleshooting method:

Gently lift the battery connector and leave the battery disconnected for 30 seconds to 1 minute to ensure that the phone is completely shut down and ready to accept the new screen. If the white screen appears again, repeat the process and wait a little longer with the battery disconnected. Please be careful when removing and re-connecting the battery as the connection prongs can become worn out from overuse.

We have found this method to be successful when testing parts here in our warehouse. Please try this method first, it may take as many as 3 times of removing the battery for the part to start working on the device.

What are your hours of operation?

Our current hours of operation are Monday through Thursday, 9 am to 6 pm Eastern Standard Time; and Friday, 8:30 am to 5 pm Eastern Standard Time.